Privacy Statement & Cookie Policy

Visitors to our website, www.burgessandco.co.uk should be aware that our website is monitored and may capture information about your visit which will help us improve the quality of our services, our website and our relationships with customers.

We respect your privacy and will not disclose any personal information or information about you, your business or your browsing history, to any organisation other than our own. We do not sell your personal data.

The following Privacy Statement outlines how the information is collected and how it is used by us. Please do not hesitate to contact us with any questions or concerns you may have at any time.

How we collect information:

Directly from you when you email, call or write to us,
Indirectly from you when you visit this site,
When you respond to one of our emails, social media posts or other promotion.

What information do we collect?

When you contact us directly we can collect (depending on the information provided): your company, name, address, telephone and email details. In addition, we also may collect:

Personal data that you provide by completing forms on the website, including if you sign up to receive property details, request any information, or enter into any competition or promotion;
If you register or create account with us, your log-in and password details;
Information contained in communications you send to us, for example if you report a problem or to submit queries, concerns or comments regarding the website or its content; and
Data from surveys that we may, from time to time, run on the website for research purposes, if you choose to respond to, or participate in, them.
Indirectly, we can record which pages on the site you visit, how you were directed to the website, and which emails or other promotions you responded to.

Why do we collect it?

To improve our website by determining how it is being used,
To understand and monitor interaction with our content,
To measure traffic to our website and from which channels.
To conduct our internal business and management processes, for example accounting or auditing purposes; and for any other purposes that you would reasonably expect.
To provide you with information about other products we offer that are similar to those that you have already purchased or enquired about, where you have consented to be contacted for such purposes.

Email Newsletter

We operate an email newsletter program, used to inform subscribers about products and services supplied by this Website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Where do we store personal data?

The personal data that we collect from you may be transferred to, and stored at, locations outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Where servers of our third party service providers are located in a country outside of the EEA, these countries may not have similar data protection laws to the UK.

Cookies

What are cookies?

Cookies are small text files that are placed on your computer by the websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How do cookies work?

The use of cookies is now standard for most websites. The information stored by cookies allows people to use the details to tailor pages specific to users or the page can use the data in the cookie to carry information from one visit to the website or related site, to the next. Cookies only use data that has been volunteered by the user or that a webserver already has stored.

Web Analytics

We use Google Analytics to monitor website performance. At no point will Google Analytics be used to track or collect personally identifiable information of visitors to the site. We may also collect information about your IP address which may be used to detect the organisation or ISP connecting to the site. If you are a returning visitor to our website, this information will be identified as will how you were directed to the website. For more information, please visit:

https://policies.google.com/privacy/partners?hl=en-GB&gl=uk

How can these cookies be disabled?

If you are uncomfortable with the use of cookies, you can manage and control them through your browser, including removing cookies by deleting them from your ‘browser history’ (cache) when you leave the site.

Information on deleting or controlling cookies is available at www.aboutcookies.org

Contacting Us

If there are any questions regarding this privacy or cookie policy, you may contact us using the information below.

Burgess & Co Estate Agents
3 Devonshire Square
Bexhill on Sea
East Sussex
TN40 1AB

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Complaints Procedure

Testimonials

“Very knowledgeable about the market and the potential buyer profile the property will attract. Open to your suggestions about asking price but will be honest if your expectations are not achievable and will give valid reasons to back up their advice. Communication during the sales process was excellent. Feedback on viewings both negative and positive was always given. Would not hesitate to recommend.”

Gary C

Testimonials

“I am writing this review as I am very impressed and satisfied with the excellent, professional service the staff of Burgess have provided throughout. They have gone above and beyond in a kind and compassionate way to secure the sale of my elderly parent’s property. I would like to thank all the staff at Burgess for all and for the exceptional way they have provided such an excellent and outstanding service!”

Lisa

Testimonials

“This was a special one, and actually our 3rd purchase through Burgess and Co over the years. This time a property came on the market before we were, so the chances of making it work were slim... but they did it!! From the initial meeting right the way through to the completion stage it was truly a professional experience and were treated very well and kept informed throughout. Amazing job and thank-you to all your team.”

Adam B

Testimonials

"We have dealt with Burgess & Co on many occasions and have always been impressed with their very professional and competent service. They have always been very friendly and helpful. Our recent sale has been difficult, but they have worked tirelessly on our behalf and we have had a very successful outcome. I would not hesitate to recommend Burgess and would like to thank them for their expertise and kindness.”

Neil & Isabel

Cookie	Duration	Description
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viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.